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Free Exam: Day 11 Proficiency Test

Number of Questions in Test: 41
Number of Questions in Preview: 5
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Question 1

Billing/Adjustment Tools

Which is not a benefit of One Bill?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Billing/Adjustment Tools

Customers' billing dates will not be affected when migrating to One Bill.

Type: True/False
Points: 1

Question 3

Billing/Adjustment Tools

Customers with account cancellations in pending status are not eligible for One Bill

Type: True/False
Points: 1

Question 4

Billing/Adjustment Tools

A One Bill customer calls in regards to usage charges found on their one bill.

Which tools can be used to identify the customer before working to resolve their issue?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Billing/Adjustment Tools

In handling a customers legacy billing, you learn that the adjustment amount was incorrectly recorded.

You can use One Bill to reverse the adjustment and apply the correct total.

Type: True/False
Points: 1

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