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Free Exam: Knowing Our NZ Customers

Number of Questions in Test: 20
Number of Questions in Preview: 5
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Question 1

In tune, Upbeat and Sorted are three

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

____________ is putting yourself in the customer's shoes and doing something about it while _____________ is just feeling sorry for them.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

What's the most effective way to connect with the customer?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Choose the inappropriate topic to discuss when building rapport with a Kiwi Customer

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Which of the following choices is not a way of demonstrating that you're listening to your customer on a call?

Type: Multiple choice
Points: 1
Randomize answers: No

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