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Free Exam: Customer Service Quiz

Number of Questions in Test: 30
Number of Questions in Preview: 5
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Note: Answers are not shown below but will be copied with this test.

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Question 1

It is the identification and understanding of another's situation, feelings, and motives.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Rapport is:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

The following are examples of proper word or short phrases to encourage the customer to keep talking except for:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

The following can defuse customer anger except for:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

The following statements explain why customers are important persons in our business except:

Type: Multiple choice
Points: 1
Randomize answers: No

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