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Free Exam: WPA 9/4

Number of Questions in Test: 6
Number of Questions in Preview: 5
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Question 1

Which agents should not use BCP for hardware replacements?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

BCP is the primary tool for CPE order status and BBCC/e-bonding ticket information. Which of the following are secondary tools?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

Article #7581 Cannot Connect to Target Service has been updated to include which modem?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Beginning September 2, 2008 some Webmail functions have changed. Which of the following is NOT one of the changes?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Which of the following would be the correct course of action if a Member calls in saying they received an email about violating a copyright law?

Type: Multiple choice
Points: 1
Randomize answers: No

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