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Free Exam: English Learning Check

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Note: Answers are not shown below but will be copied with this test.

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Question 1

Jannice has been WALKING ON AIR since her recognition as most outstanding CSR in 2008.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

The first week of taking calls is like BAPTISM OF FIRE for most Call Center new hires.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

You'll be able to understand the customer's concern better if you ZIP IT.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Learning the ropes of Customer Service does not require much adjustment for most Filipinos - LIKE DUCK TO WATER.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

"I've spoken to a few agents whom I had difficulty understanding but you TAKE THE CAKE!"

Type: Multiple choice
Points: 1
Randomize answers: No

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