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Free Exam: TELEPHONE TECHNIQUE ASSASSMENT

Number of Questions in Test: 6
Number of Questions in Preview: 5
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Question 1

Positive first impressions are conveyed over the telephone by:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Basic telephone techniques involve:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

Guidelines that ensure successful transfer of calls include all of the following EXCEPT:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Medical assistants should refer calls to the physician when:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Triage:

Type: Multiple choice
Points: 1
Randomize answers: No

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