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Free Exam: Chapter 1-4 Exam #1

Number of Questions in Test: 32
Number of Questions in Preview: 5
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Question 1

One of the major benefits to AAA members is the roadside assistance program for stranded motorists.

Type: True/False
Points: 1

Question 2

Defining customer service has not been attempted over the years; it is just too complicated.

Type: True/False
Points: 1

Question 3

Products are the only output considered in customer service.

Type: True/False
Points: 1

Question 4

The concept or practice of customer service is new.

Type: True/False
Points: 1

Question 5

In the past when many people worked on farms, small artisans and business owners provided customer service to their neighbors.

Type: True/False
Points: 1

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