Free Exam: Chapter 1-4 Exam #1
Number of Questions in Test: 32
Number of Questions in Preview: 5
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One of the major benefits to AAA members is the roadside assistance program for stranded motorists.
| Type: | True/False |
| Points: | 1 |
Question 2
Defining customer service has not been attempted over the years; it is just too complicated.
| Type: | True/False |
| Points: | 1 |
Question 3
Products are the only output considered in customer service.
| Type: | True/False |
| Points: | 1 |
Question 4
The concept or practice of customer service is new.
| Type: | True/False |
| Points: | 1 |
Question 5
In the past when many people worked on farms, small artisans and business owners provided customer service to their neighbors.
| Type: | True/False |
| Points: | 1 |