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Free Exam: TS-Quiz-November

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

This status is only used by Saves trained agents when a customer requests to cancel and at the conclusion of the contact the customer has agreed to retain at least one active EarthLink product/service.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Closed - Unreachable is used only by ___________ Team at EarthLink

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

When we change a Password in Midas, we should inform customer's that it will be updated in minutes

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

When we order a CD using Vantive, it usually takes

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

When shipping a modem/router, the following expectations should be set

Type: Multiple choice
Points: 1
Randomize answers: No

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