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Free Exam: October Week2

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

If a customer uses a valid Buy.com return label (ARS), he/she does not necessarily have to drive to a UPS site to drop off the return. If a UPS driver comes to his/her work, he/she can leave it with the company's receptionist to give it to the UPS driver.

Type: True/False
Points: 1

Question 2

What is our daily target for CS Voice ACD calls:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

What is our HOLD Policy?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

If customer returns an opened, non-defective item for credit, will they be refunded for tax?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

If Google Order was cancelled and Order Comments shows: This order has been cancelled - Comment: unable to vv the Bt phone numbe.

Who cancelled the order?

Type: Multiple choice
Points: 1
Randomize answers: No

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