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Free Exam: TMS MIB 01.14.09

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

An outside company has put together an AMAZING website that takes the customer's existing wireless plan and tries to find a better plan from all of the main carriers. (Note: T-mobile is the suggested carrier 70% of the time). This company's web address is:

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 2

The Blackberry Trade in program has been extended thru:

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 3

We now use the mail in Rebate procedure with the Blackberry Trade in program. We do NOT take their phones in on trade with this particular program.

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 4

We can refuse a customer's return within the 14 day (30 day in CA) return period when:

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 5

The phone first device web & messaging bundle for $9.99 includes:

Type: Multiple choice
Points: 1
Randomize answers: Yes

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