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Free Exam: Mentor Assessment

Number of Questions in Test: 37
Number of Questions in Preview: 5
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Question 1

How long does it take for the Bell Bundle discount to apply on the customer's One Bill?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

It is ok to provide a full discount for a customer who is complaining that he is not getting the maximum synch rate on his plan

Type: True/False
Points: 1

Question 3

Front line agents need not transfer the call to a Mobility agent when the customer is trying to bundle his internet, phone and mobility service.

Type: True/False
Points: 1

Question 4

It is ok not to do a warm transfer for as long as I have stayed on the line for at least 60 seconds.

Type: True/False
Points: 1

Question 5

As a mentor, I will allow the customer to pass security if he was only able to provide his name, phone number and his alternate phone number if he is requesting for a manual refund.

Type: True/False
Points: 1

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