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How long does it take for the Bell Bundle discount to apply on the customer's One Bill?
Type: Multiple choice
Randomize answers: No
It is ok to provide a full discount for a customer who is complaining that he is not getting the maximum synch rate on his plan
Front line agents need not transfer the call to a Mobility agent when the customer is trying to bundle his internet, phone and mobility service.
It is ok not to do a warm transfer for as long as I have stayed on the line for at least 60 seconds.
As a mentor, I will allow the customer to pass security if he was only able to provide his name, phone number and his alternate phone number if he is requesting for a manual refund.
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