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Free Exam: Remedy

Number of Questions in Test: 18
Number of Questions in Preview: 5
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Note: Answers are not shown below but will be copied with this test.

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Question 1

What is the assigned to group if the customer needs to have the money sent back to her as a cheque?

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 2

What are the account information that you can use to pull up the account in Remedy?

Type: Multiple response
Points: 1
Randomize answers: Yes
Grade style: Full points if all answers are correct

Question 3

You will be able to check tickets that are 5 months and older in customer ticket summary from Remedy.

Type: True/False
Points: 1

Question 4

The following are needed when creating a ticket for a non-bell customer, except for...

Type: Multiple response
Points: 1
Randomize answers: Yes
Grade style: Full points if all answers are correct

Question 5

How old are the tickets before they are archived?

Type: Multiple choice
Points: 1
Randomize answers: Yes

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