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Free Exam: Phase 1 Training CC

Number of Questions in Test: 59
Number of Questions in Preview: 5
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Question 1

What would be the best method to transfer your call?

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 2

If you are on a call to a customer and have another incoming call, what should you say to the customer you are currently speaking to?

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 3

Why is your call duration recorded in your Weekly Statistics?

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 4

What is the ISO quality objective for call answer times?

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 5

Describe the best way of handling a customer taking too long on a call?

Type: Multiple choice
Points: 1
Randomize answers: Yes

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