Free Exam: Phase 1 Training CC
Number of Questions in Test: 59
Number of Questions in Preview: 5
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What would be the best method to transfer your call?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 2
If you are on a call to a customer and have another incoming call, what should you say to the customer you are currently speaking to?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 3
Why is your call duration recorded in your Weekly Statistics?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 4
What is the ISO quality objective for call answer times?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 5
Describe the best way of handling a customer taking too long on a call?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |