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Free Exam: ZONE

Number of Questions in Test: 75
Number of Questions in Preview: 5
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Question 1

[img]http://www.911trainer.com/docs/NECC.jpg[/img]

A female caller is concerned about symptoms she is experiencing after coming into contact with a white powder from an envelope. Which of the following is the most appropriate action?

CONTENT: 1

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

In the event a 9-1-1 hang up call back is busy, which of the following is NOT an appropriate initial action by the Call Taker?

I CONTENT: 4 Key: UNQ: 00090

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

In the event a 9-1-1 hang up call is answered, the Call Taker should


I CONTENT: 4 Key: UNQ: 00091

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

In the event a caller appears to be abusing 9-1-1 with continuous hang ups, inappropriate language, or false calls, which of the following is NOT appropriate?

I CONTENT: 1 Key: UNQ: 00093

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Which of the following can be used to calm hysterical callers?

I CONTENT: 3 Key: UNQ: 00107

Type: Multiple choice
Points: 1
Randomize answers: No

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