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Free Exam: Soft Skills

Number of Questions in Test: 4

Note: Answers are not shown below but will be copied with this test.

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Question 1

Customer service means?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

What is your role in the "End-to-End" experience? (Choose best answer)

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

How can I ensure a positive image when on the phone?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Which one of these is not an example of a trial close?

Type: Multiple choice
Points: 1
Randomize answers: No

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