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Free Exam: Day 9 Proficiency Test

Number of Questions in Test: 19
Number of Questions in Preview: 5
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Question 1

An existing customer calls to downgrade their Internet service. Which tool would you use to make the account edits?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

_________ is an automated system tool that works behind the scenes through Ordermax to determine if the customer is approved for the new service he/she wished to order.
Click on the checkbox that corresponds to your seleection then click on the validate button.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

Sales/Ordering tool

Ordermax or multimax may be used when upgrading a customer from Dial-up to DSL

Type: True/False
Points: 1

Question 4

A new customer calls to order Dial-up service.

Which tool should be used to handle the customer's request?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Sales/ordering tools

You have succesfully sold an added VAS product to a customer's account.

Elevate can be used to track your sales.

Type: True/False
Points: 1

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