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Free Exam: PSC RS Challenge - 1st Qtr 2010

Number of Questions in Test: 20
Number of Questions in Preview: 5
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Question 1

Two weeks ago a participant processed a rollover from her 401(k) to an IRA held at a different financial institution. She calls back today and states that the financial institution will not accept the check the way it is made payable and is requesting that we change it. She still wants to roll it over and the check is still outstanding on Pride. Which of the follow would be the most proper way to handle this request?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

A participant in plan#766867 calls in to process a disbursement from the plan. Which of the following statements best describes the information that you will need to provide to the participant?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

If a participant calls to payoff an outstanding loan to take another loan on their account, what information should you provide to the participant?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

A participant requests a disbursement on an EPTC plan, and the plan accidentally denies the request. How long does the plan have to revoke the denial and resubmit their approval?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

A participant calls in on plan #763003. He is calling today to get a copy of his 2004 yearly statement. He left employment with plan #763003 in February 2004, and he doesn't know where the money went to. You look the participant up in CFE and STARS and can't locate anything. There isn't a CSS or a supervisor available when you call them. What type of case would you create for your CSS to research this?

Type: Multiple choice
Points: 1
Randomize answers: No

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