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Free Exam: Escalation

Number of Questions in Test: 20
Number of Questions in Preview: 5
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Question 1

[b]Which statement is incorrect?[/b]

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 2

[b]A customer wants to remove the TouchTone service from his individual line. What would be the appropriate actions?[/b]

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 3

[b]Mr. Manga subscribes to the following services: Call Waiting, Three-Way Calling and Call Answer. If he established a Three-Way Calling call and he is receiving another call, he will have the choice between answering this additional call or have it transferred to the Call Answer.

Is that information correct or incorrect?[/b]

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 4

[b]Gwen Alfonso signed up for a one year contract when she ordered HP Complete package. However, on the 8th month, she decided to downgrade to HP Lite since she lost her job and cannot afford to pay. How much is the Early Termination Fee?[/b]

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 5

[b][i]"I would like to have some information regarding my bill."[/i]

After the customer has provided you with this initial request you realize the account is overdue and in a delinquent status. What action should be taken?[/b]

Type: Multiple choice
Points: 1
Randomize answers: Yes

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