ClassMarker does not run a call center.

We have found our email support system to be very successful, because our customers can keep a reference to the answers and instructions we send them. It also allows us time to look into specific account related questions, and gather the correct information to reply with.

Our average response time is 20 minutes.

Please let us know your questions below, and please provide as much detail as you can, and we shall get right back to you with a detailed response.

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ClassMarker offers Support 7 Days a Week

Instant Answers

How do Credits work?

Each time one of your tests is taken, only 1 credit is used. If 2 people take a Test, 2 credits are used. (Each Credit includes certificate downloading, results emailed included).

How to Edit Test settings?

To edit the Questions in your Test
Go to the Tests section and select 'Edit' under your test.

Edit settings used when Taking Tests
If you want to edit the settings such as Time limit, Test availability, Passmark, Feedback and more, to go the Tests section and select 'Settings' under your Test next to the Group or Link you wish to edit the settings for.

How to use Random Questions?

You can select to randomize Questions when you assign your test.

Of you can have questions selected at random, each time your test is taken. Learn: Random Questions

Can I add multiple administrators?

Yes. You can create additional logins for "Assistants" to help manage your account. Each assistant can have separate permissions as required. There is no extra cost for creating Assistants. See: How to Create Assistants

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