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Free Exam: Ticket Management

Number of Questions in Test: 15
Number of Questions in Preview: 5
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Question 1

When calling tier3, what should be put in the "group assigned to" field?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

What should be the "trouble category" field if escalating an East ticket?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

What should be the "group assigned to" field of escalated west tickets?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

In the network tab, what button should be clicked to get the updates of an escalated ticket?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

How long can a ticket be active if there is no escalation before being tagged and closed by TMG as an abandoned ticket?

Type: Multiple choice
Points: 1
Randomize answers: No

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