Free Exam: Winter - MOPS Telephone Etiquette Test
Number of Questions in Test: 12
Number of Questions in Preview: 5
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Register nowQuestion 1
Phone calls should be answered within _____ rings.
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 2
Incoming calls from patients include:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
Listening to patients includes:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
Instead of saying, “Just a second”, you can say:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 5
Empathizing means:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |