Free Exam: SALES - QA Roadshow Assessment
Number of Questions in Test: 15
Number of Questions in Preview: 5
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"Thank you for calling (program name)", this is (your name) How may I help you?" is the appropriate greeting, Identified Self & Offered Assistance scripted spiel for Teleflora.
| Type: | True/False |
| Points: | 1 |
Question 2
We guarantee fresh flowers and delivery anytime the customer's want. True or False?
| Type: | True/False |
| Points: | 1 |
Question 3
"What is your email?" Or "And your email address is?" Or "May I have your email address?" is the spiel when capturing an email address from the customer who is placing an order. True or False?
| Type: | True/False |
| Points: | 1 |
Question 4
Active listening means avoiding having the caller repeat back themselves. True or False?
| Type: | True/False |
| Points: | 1 |
Question 5
Ask ____(?)_______ questions that will help you gather enough information to be able to help the customer with their order.
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |