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Free Exam: Service Management System

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

What is the latest update in Service Management System?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

In the current SMS update CS is now capable of the following. Which among the choices is not a feature of the latest SMS update?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

In the notification an email can be sent each time an Incident is assigned to a new Assignment Group.

Type: True/False
Points: 1

Question 4

On the notification email content, it includes: a subject line, containing the Incident Number, Assignment Group, and Error message

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

There are 3 valid reasons for someone to reject an Incident (1) Lack of information
(2)Resolvable by the team who sent the Incident (3)There are no email notications received

Type: Multiple choice
Points: 1
Randomize answers: No

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