Free Exam: aen-GP65MCLI
Number of Questions in Test: 10
Number of Questions in Preview: 5
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The comprehensive plan to ensure success off all employees and to increase our multicultural customer base is called our
| Type: | Free text |
| Points: | 1 |
| Randomize answers: | No |
Question 2
A person who is able to spot covert and overt prejudiced, stereotypical, and offensive behavior is also called a
| Type: | Free text |
| Points: | 1 |
| Randomize answers: | No |
Question 3
What term is used to refer to individuals who are automatically members of a group based on a set of common characteristics passed down from generation to generation.
| Type: | Free text |
| Points: | 1 |
| Randomize answers: | No |
Question 4
What are ways to explore other cultures for cross-cultural Customer Service?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 5
The way to confirm that what you are selling is important to the customer is referred to as
| Type: | Free text |
| Points: | 1 |
| Randomize answers: | No |