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Free Exam: aen-GP65MCLI

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

The comprehensive plan to ensure success off all employees and to increase our multicultural customer base is called our

Type: Free text
Points: 1

Question 2

A person who is able to spot covert and overt prejudiced, stereotypical, and offensive behavior is also called a

Type: Free text
Points: 1

Question 3

What term is used to refer to individuals who are automatically members of a group based on a set of common characteristics passed down from generation to generation.

Type: Free text
Points: 1

Question 4

What are ways to explore other cultures for cross-cultural Customer Service?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

The way to confirm that what you are selling is important to the customer is referred to as

Type: Free text
Points: 1

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