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Free Exam: Direct Sales

Number of Questions in Test: 17
Number of Questions in Preview: 5
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Question 1

What is the opening for Direct Sales?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

What is a Hold on a customer account?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

How long does it take for hold to be released if the customer belong to a credit union?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

What if a customer call and says that he ordered a phone but did not receive the order number, He have not received an email confirmation and it has now been 2 weeks and still have not received his phone.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

If a customer calls and purchase minutes for a Tracfone and actually owns a Net10 phone, what are the correct procedures to follow?

Type: Multiple choice
Points: 1
Randomize answers: No

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