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Free Exam: December 1st Week CS

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

If caller claims that he received an order that he did not place and he was charged for it. CSRs should:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

What is the proper subject line when sending Returns, Fulfillment & Claims escalations from outlook to KANA?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

What do we do if we receive contacts for eBay orders?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Customer placed an order using Revolution Card and it was cancelled. Customer asked if he/she will still be eligible for the discount if a new order will be placed.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

What is a postmark date?

Type: Multiple choice
Points: 1
Randomize answers: No

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