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Free Exam: Dec Wk 2 CS

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Note: Answers are not shown below but will be copied with this test.

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Question 1

1. We can request for a maximum of $___ for Free Shipping Refund.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

We can pricematch with all internet retailers.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

3. What should you do if customer is requesting for refund for the refused package. Payment method used is Gift Certificate. Billing Information does not show the credit. No credit request made yet.
a.
b.
c.

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

4. We can grant Price Match request 3 days from the date of delivery.

Type: True/False
Points: 1

Question 5

Who is the Credits SME?

Type: Multiple choice
Points: 1
Randomize answers: No

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