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Free Exam: MDEA January Competency Exam (2008)

Number of Questions in Test: 20
Number of Questions in Preview: 5
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Question 1

The agent referred the customer to Parts Department to order a replacement lamp. The unit is under warranty. The agent advised the customer to fax in over the POP to get a free replacement. What will you write on the Status field?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

The customer wants to know the operating hours of Mitsubishi's Parts Department. What will you tell the customer?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

Where do you check for answers when a customer asks for information about Mitsubishi's Laser TV?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

A dealer received a defective part from Mitsubishi's Parts Department. What do you do?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

A customer is asking a general question about a DLP projection TV. What will be the reason code?

Type: Multiple choice
Points: 1
Randomize answers: No

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