Free Exam: Phase 101 Customer Service & GURA
Number of Questions in Test: 11
Number of Questions in Preview: 5
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Register nowQuestion 1
What does each of the letters in GURA stand for?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 2
When should you contact a customer about a special order?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 3
When should the rain check report be checked by the receiver?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
Asking For The Sale has the lowest percentage of execution in GURA.
| Type: | True/False |
| Points: | 1 |
Question 5
The key question in the Greeting in GURA is to ask a customer is "May I help you"
| Type: | True/False |
| Points: | 1 |