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Free Exam: Phase 101 Customer Service & GURA

Number of Questions in Test: 11
Number of Questions in Preview: 5
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Note: Answers are not shown below but will be copied with this test.

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Question 1

What does each of the letters in GURA stand for?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

When should you contact a customer about a special order?

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 3

When should the rain check report be checked by the receiver?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Asking For The Sale has the lowest percentage of execution in GURA.

Type: True/False
Points: 1

Question 5

The key question in the Greeting in GURA is to ask a customer is "May I help you"

Type: True/False
Points: 1

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