Free Exam: Customer Complaint Process
Number of Questions in Test: 3
Note: Answers are not shown below but will be copied with this test.
Copy this test to my quiz maker account
Register with ClassMarker to copy free tests to give to your Test takers.
Register nowQuestion 1
By capturing complaints, you are empowered to help our bank customers meet their customers' needs. Which of the following is the bank's definition of a complaint?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 2
What should you do if you are able to address a complaint while interacting with the customer?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |
Question 3
If the customer requests that a bank customer-related complaint be escalated, where should you escalate?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | Yes |