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Free Exam: Process Trivia

Number of Questions in Test: 4

Note: Answers are not shown below but will be copied with this test.

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Question 1

Ricky Ponting placed an order for a Dimension E520 with DHS. He contacts care claiming he should not have been charged tax as he's a University of Michigan professor. What would be your resolution to the agent calling you for assistance in this matter?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Under which circumstance(s) can we process a credit for the State Environment Fee?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

What all is covered under complete care warranty?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Brian Lara placed an order for a Netgear Wireless Router and a Bluetooth Mouse & Keyboard bundle. He later cancelled the Router from the order, but he received the invoice which included the price of both items. He contacts a care agent, Gurpreet. Brian never received the Router. What would Gurpreet do?

Type: Multiple choice
Points: 1
Randomize answers: No

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