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Free Exam: WebAC and Handling Incoming Calls Assessment

Number of Questions in Test: 45
Number of Questions in Preview: 5
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Question 1

[b]What is the WebAC accessible through?[/b]

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 2

[b]Which menu would you use to find a customer?
List the search criteria you can use to find a customer?[/b]

Type: Essay
Points: 5

Question 3

[b]To locate information that will assist in determining the most suitable product offer for the customer, which menu in WebAC would you use?[/b]

Type: Essay
Points: 2

Question 4

[b]What sub menus and information is available in the Services menu?[/b]

Type: Essay
Points: 4

Question 5

[b]What information does the Security tab hold in relation to a customer's account? Select all that applies.[/b]

Type: Multiple response
Points: 4
Randomize answers: Yes
Grade style: Full points if all answers are correct

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