Free Exam: Customer Service Screening Test
Number of Questions in Test: 100
Number of Questions in Preview: 5
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Register nowQuestion 1
What question do you ask to get feedback to see if the computer software met expectations of the customer?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 2
A new customer comes into your department, but you are helping another customer. You should:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
Which of the following would be the best option when trying to find out what a customer wants to buy?
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
A good reason for creating an opening for discussion is to:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 5
This best way to talk to a new customer is to:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |