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Free Exam: Chapter 2 - CS Quiz

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

In a top down-oriented organization:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Materials, products and services that are state of the art, competitively priced, and meet the needs of customers are the elements that define a successful organization. These include:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

RUMBA includes all of the following characteristics, except:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Service measurements can be in terms of:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Customers want and expect common things if they are to keep doing business with you, such as:

Type: Multiple choice
Points: 1
Randomize answers: No

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