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Free Exam: Chapter 3 - CS Quiz

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

A key element in making your interactions successful is to:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Two-way communication involves:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

The Interpersonal Communication Model contains the environment, the sender, the receiver, message, channel, and:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Planning before you come into contact with a customer involves all of these, except:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

The silent bond built between two people as a result of sharing common interests is called

Type: Multiple choice
Points: 1
Randomize answers: No

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