Free Exam: Chapter 3 - CS Quiz
Number of Questions in Test: 10
Number of Questions in Preview: 5
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A key element in making your interactions successful is to:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 2
Two-way communication involves:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 3
The Interpersonal Communication Model contains the environment, the sender, the receiver, message, channel, and:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 4
Planning before you come into contact with a customer involves all of these, except:
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |
Question 5
The silent bond built between two people as a result of sharing common interests is called
| Type: | Multiple choice |
| Points: | 1 |
| Randomize answers: | No |