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Free Exam: Chapter 7 - CS Quiz

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

Things that customers typically desire but do not necessarily need are:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

A customer tells the server to be sure to check the order and do not have any bell peppers (the customer has a severe allergy to them) of any kind or color in the food. When it arrives, a slice of bell pepper sits right on top of the vegetables. In addition to a service breakdown, this could lead to:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

People who have difficulty making a decision or making a selection when given choices are:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Customers who exhibit extroverted behavior and are very people oriented are often:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

A customer may defect to another company for all of the following reasons, except:

Type: Multiple choice
Points: 1
Randomize answers: No

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