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Free Exam: Chapter 8 - CS Quiz

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

A phrase that refers to the differences and similarities attributed to various groups of people within a culture is its:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Term coined by Tony Alessandra related to going beyond the step of treating customers the way you want to be treated, to the next level of treating them the way they would like to be treated:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

A word that refers to the way that cultures view propriety of dress and conduct is:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

In the U.S., the fact that time is important is evident in that lateness of:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Terms for describing the younger generation include all but which one of the following?

Type: Multiple choice
Points: 1
Randomize answers: No

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