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Free Exam: Chapter 10 - CS Quiz

Number of Questions in Test: 10
Number of Questions in Preview: 5
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Question 1

The most important criterion for a relationship is:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

Components of CRM include all of the following, except:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

Nearly one-half of all shoppers who walk away without buying from a car dealership cite:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

The following unspoken customer signals can help you react appropriately, except:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

All of the following are basic steps in the planning process, except:

Type: Multiple choice
Points: 1
Randomize answers: No

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