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Free Exam: RECEIVE AND PROCESS RESERVATIONS,CCOMMUNICATE USING PBX,VOIP, COMMUNICATE ON THE TELEPHONE

Number of Questions in Test: 40
Number of Questions in Preview: 5
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Question 1

WHAT IS A RESERVATION?

Type: Multiple choice
Points: 2
Randomize answers: Yes

Question 2

A GUARANTEED RESERVATION IS WHEN A GUEST PAYS FOR THE ROOM IN FULL BEFORE COMING TO THE HOTEL, THIS ENABLES THE HOTEL TO HOLD THE ROOM UNTIL THE GUEST ARRIVES.

Type: Multiple choice
Points: 2
Randomize answers: Yes

Question 3

WHAT ARE THE METHODS USED BY GUESTS TO MAKE RESERVATIONS

Type: Multiple choice
Points: 2
Randomize answers: Yes

Question 4

WHAT ARE THE TWO TYPES OF RESERVATION SYSTEMS

Type: Multiple choice
Points: 2
Randomize answers: Yes

Question 5

WHY DO HOTELS DENY GUEST RESERVATIONS

Type: Multiple choice
Points: 2
Randomize answers: Yes

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