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Free Exam: Communicate on the Telephone & PBX -

Number of Questions in Test: 40
Number of Questions in Preview: 5
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Question 1

Which pair below represents the components of effective comunication?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 2

A caller wishes to be transferred to Room 302. What is the MOST appropriate way of carrying out this procedure?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 3

In which section of the telephone directory would one find a listing of Government institutions?

Type: Multiple choice
Points: 1
Randomize answers: No

Question 4

Non-verbal communication refers to:

Type: Multiple choice
Points: 1
Randomize answers: No

Question 5

Which of the following is not a type of telephone?

Type: Multiple choice
Points: 1
Randomize answers: No

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