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Free Exam: Deal with Conflict Situations III

Number of Questions in Test: 30
Number of Questions in Preview: 5
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Question 1

Three elements involved in conflict are:

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 2

Maintain good eye contact. Focus your full attention on the person speaking. Sit/stand facing the person. Act interested in what you are hearing. Say appropriate phrases to show interest and understanding. Ask questions to clarify understanding. Never interrupt.

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 3

Some generalizations about conflict include all except:

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 4

4. Causes of conflict include all of the following except:

Type: Multiple choice
Points: 1
Randomize answers: Yes

Question 5

Sometimes the issue in a conflict is symptomatic of a much larger, underlined cause which:

Type: Multiple choice
Points: 1
Randomize answers: Yes

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